Effective date: 12 June 2026 · Last updated: 13 July 2026
This Refund & Coin Policy explains how MEGO Pakistan (SMC PRIVATE LIMITED) (“MEGO”) handles paid Platform features, MEGO coins, boosts, and withdrawals. It does not cover money exchanged directly between buyers and sellers for classifieds items — those deals are between users.
1. What you can pay MEGO for
- Optional listing promotions (boosts, featured, urgent, or similar packages)
- Wallet top-ups to purchase promotions or redeemable balance (when payments go live)
- Other premium tools shown in the app (for example seller analytics access via coins or offers)
Online payments (EasyPaisa, JazzCash, and cards) are coming soon. Until payment gateways are enabled, some paid features may be unavailable or limited to coin/reward balances.
2. Fair default refund rules
- Unused promotional packages: If a paid boost/featured package has not started or has not been applied to a listing due to a clear MEGO system error, you may request a refund or coin credit within 7 days of purchase by emailing support@mego.pk.
- Consumed promotions: Once a boost or featured placement has started running, fees are generally non-refundable, including if your listing is later edited, expired, sold, or removed for policy violations.
- Duplicate / failed charges: If you are charged twice for the same successful purchase, or charged when a payment failed and no coins/package were credited, we will refund or reverse the duplicate/failed charge after verification.
- Policy removals: Purchases used on listings removed for violating our Terms or Community Guidelines are not refundable.
Approved refunds are returned via the original payment method when possible, or as MEGO wallet/coin credit if the original method cannot be used. Processing may take several business days depending on banks and payment partners.
3. MEGO coins and rewards
- Coins earned from loyalty tasks, spins, referrals, games, or promotions have no cash value unless we expressly allow withdrawal of a cash wallet balance
- Promotional coins and credits may expire or change according to the rules shown in the app at the time they are granted
- MEGO may reverse coins obtained through abuse, bugs, or fraud
- Redemptions (for example mobile recharge or sponsored credits) are final once successfully processed by MEGO or a partner
4. Withdrawals
Where cash wallet withdrawals are enabled, you must provide accurate EasyPaisa, JazzCash, or bank details. MEGO may require identity verification before paying out. We may delay or refuse withdrawals suspected of fraud, chargebacks, or Terms violations. Withdrawal fees or minimums, if any, will be shown in the app.
5. Chargebacks
If you initiate a chargeback or payment dispute, we may suspend related features or your account while we investigate and may provide transaction records to the payment provider.
6. How to request a refund
Email support@mego.pk with your registered email/phone, transaction reference, date, amount, and reason. We aim to respond within a reasonable time during support hours (Mon–Sat, 9:00 AM – 6:00 PM PKT).
7. Changes
We may update this Policy as payment products launch. The latest version on this page applies to new purchases after the update date.