Question 1

How do I verify my account?

Accepted Answer

Verify your email or phone from account settings. Complete KYC under Dashboard → KYC for higher trust and extra coin rewards.

Question 2

How do I keep my account secure?

Accepted Answer

Use a strong password, never share OTP codes, and report suspicious messages. MEGO staff will never ask for your password or payment PIN.

Question 3

How do I contact a seller?

Accepted Answer

Open a listing and tap "Chat" to message the seller in-app. If the seller shared a phone number, you can call them directly from the listing page.

Question 4

How do I mark my item as sold?

Accepted Answer

Go to Dashboard → My Ads, open the listing, and mark it as sold. Sold ads are hidden from search but kept in your history.

Question 5

How can I report a suspicious listing?

Accepted Answer

Use the "Report" button on any listing. Our moderation team reviews reports and may remove content or suspend accounts that violate marketplace rules.

Question 6

How do I post an ad on MEGO?

Accepted Answer

Sign in and click "Post Ad". Add a clear title, description, price, location, and photos. Submit for review — approved ads go live on the marketplace.

Question 7

Is it free to list items on MEGO?

Accepted Answer

Yes. Basic listings are free across all categories. Optional paid features include ad boosting, featured placement, and sponsored promotions.

Question 8

How long does ad approval take?

Accepted Answer

Most ads are reviewed within a few hours. You'll receive a notification when your listing is approved, rejected, or needs changes.

Question 9

What payment methods are supported?

Accepted Answer

MEGO supports EasyPaisa, JazzCash, and card payments for wallet top-ups and premium features such as ad boosts.

Question 10

How does the MEGO wallet work?

Accepted Answer

Top up your wallet to pay for boosts and premium services. View balance and transaction history under Dashboard → Wallet.

Question 11

How does the loyalty program work?

Accepted Answer

Earn MEGO coins from daily spin, tasks, referrals, and activity. Redeem coins for mobile recharge, sponsored ads, Seller Dashboard access, and more.

Question 12

How do I unlock Seller Dashboard?

Accepted Answer

Redeem Seller Dashboard under Dashboard → Rewards. Access activates instantly for 30 days and can be renewed monthly after it expires.